Reservation and Cancellation Policy for White Hill Hotel
Booking:
Reservation Confirmation: The reservation is valid only after official acceptance by White Hill Hotel and after payment of the deposit or completion of the necessary information for the reservation.
Deposit: A 30% of total value of reservation deposit may be required to secure your booking. The deposit can be paid by credit card, bank transfer or other methods specified at the time of booking.
Accurate Information: Guests are required to provide accurate and current information for their reservation, including first name, last name, and contact information.
Cancellation:
Cancellation Deadline: Cancellations must be made within the specified deadline to avoid additional fees. The cancellation period is determined at the time of booking.
Cancellation Fees: Cancellation fees apply depending on when the cancellation is made. Specific rates are determined at the time of booking and may vary based on the time of year and specific events.
Group Cancellation: Groups have special cancellation conditions, which will be defined in a separate agreement with the hotel.
Changes to reservation: Changes to reservation may be done only seven days prior to check in date by sending an email at info@whitehillhotel.al. After this period, the hotel does not guarantee action on the changes.
Payment cards:
This accommodation accepts the following payment cards.:
Visa, Euro/Mastercard, Maestro, Cash
Hotel Rights:
Changes and Cancellations by the Hotel: White Hill Hotel reserves the right to change or cancel reservations in exceptional cases, offering other alternatives to the customer as possible.
Refusal of Services: The Hotel has the right to refuse services in certain cases, including unsafe or inappropriate behavior of guests.
Responsibility:
Damage and Loss: Visitors are responsible for damage or loss caused by their own actions, and will be responsible for payments necessary to repair or replace damaged property.
Privacy Policy: For information on the handling of personal data, please refer to White Hill Hotel’s Privacy Policy.
Payment and Pricing Policy for White Hill Hotel
Payments:
Reservation Requires Payment: To make the reservation, a cash payment of the specified amount or a deposit may be required. Payment can be made by credit card or other methods specified at the time of booking.
Payment at Check-in: The remaining part of the payment can be made during check-in at the hotel.
Additional Payments: Additional payments may be required for additional services, such as room service, parking, or other additional services.
Prices:
Price Stability: Room prices are fixed at the time of booking and may change based on the time of year, specific events, and demand.
Special Offers: White Hill Hotel may offer special prices, packages, or other offers which are valid for a certain period and may have special conditions.
Cancellation and Refund:
Cancellation Fees: Cancellation fees are determined at the time of booking and are applied depending on when the cancellation is made. Cancellation fees may include a fixed amount or a percentage of the booked value.
Late Cancellation: In case of late cancellation or no-show, full reservation payment may be required.
Offers and Discounts:
Special Offers: Any special offer or discount must be subject to the special conditions set out in the offer.
Exclusions: Some prizes and offers may have special exclusions and conditions that apply. These will be determined and notified at the time of booking.
Important information:
Please inform White Hill Hotel in advance of your expected arrival time. You can use the Special, Requests box when booking or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Swimming pool #1 is closed from Sun 01 Oct 2023 until Tue 30 Apr 2024
Children and Extra Bed Policy
Children of any age are allowed. 1 child (up to and including 3 years old) stays for free when using available cots. Up to 2 children (up to and including 4 years old) stay for free when using existing beds. Up to 2 children (from 5 years old to 12 years old) stay for € 30 per child per night when using existing beds. 1 person (12 years old and over) stays for € 35 per child per night when using available extra beds. The maximum number of extra beds is 1. The maximum number of cots is 1. The maximum number of guests is 4.
Internet
WiFi is available in all areas and is free of charge.
Parking:
Private parking is possible on site (reservation is needed) and costs EUR 5 per day.
Pets:
Pets are not allowed.
Extra charges:
20 % VAT is included. € 3 City tax per person per night is not included.
Hotel and Guest Liability for White Hill Hotel
Hotel responsibility:
Guest Safety and Welfare:
White Hill Hotel has a responsibility to provide a safe and comfortable environment for guests. Hotels may take the necessary measures to ensure general safety and to address emergencies.
Care of Guest Property:
The Hotel is required to protect guest property from damage or loss that may occur from the actions of staff or other extraordinary events.
Provision of Defined Services: The hotel is responsible for providing the defined services in a qualitative manner and according to the standard provided in the service contract.
Respect for Privacy: The Hotel must respect the privacy of visitors and handle personal data in accordance with the Privacy Policy.
Visitor’s Responsibility:
Appropriate Behavior:
Guests are required to behave in an appropriate manner and respect hotel rules and the needs of others in common areas.
Use of Services: Guests are responsible for using the hotel’s services and facilities appropriately and without causing unwanted damage.
Payments and Repayment of Debts: Visitors must settle all payments and debts for services and other expenses during their stay at the hotel according to the established conditions.
Accurate Information: Visitors are obligated to provide accurate and up-to-date information for registration and reservation purposes.
Liability for Damages and Losses:
Hotel: The hotel is responsible for damages or losses caused by the actions of its personnel during the visitor’s stay.
Guests: Guests are responsible for damages caused by their inappropriate behavior or non-compliance with hotel rules.